Terms of Service

  • The merchandise sold through the Mandarin Oriental, Singapore online shop is provided by Marina Bay Hotel Private Limited (“Hotel”). Any orders made through this online shop are made between the individual making the order (“Customer”) and the Hotel. The order is subject to the local terms and conditions as may be imposed by the Hotel from time to time, and is subject to the laws and the exclusive jurisdiction of the courts of Singapore
  • Customer may pick-up merchandise directly from the Hotel Lobby located within the Mandarin Oriental, Singapore or Customer may select the merchandise to be delivered to a location within the Singapore. It is not possible to deliver merchandise to locations outside Singapore
  • Any perishable items ordered will be void and the payment will be forfeit in the event: (i) the Customer fails to pick-up the ordered merchandise on the designated pick-up date during the normal working hours of the Hotel ; and/or (ii) the delivery to the Customer’s designated delivery address is rejected or otherwise incorrect.
  • The Hotel reserves the right to cancel or modify orders in its sole discretion for any reason but Customer will be entitled to a full or partial refund of any payment made in the event of any such cancellation or modification.